AURUMPrestige Nashville

Privacy Policy

Last updated: October 31, 2026

1. Who we are

Aurum Prestige Nashville ("Aurum," "we," "us," "our") provides chauffeured black-car executive ground transport for clients and executives across Nashville and Middle Tennessee. This policy explains how we collect, use, and protect your personal information when you use our website and services.

We act as the controller of the personal information we collect, and we handle it consistent with applicable law.

2. Information we collect

• Booking and enquiry information — full name, email address, phone number, pickup and destination details, date and time, vehicle preference, flight number for airport journeys, and any notes you provide.
• Account information — if you create an account, your email address and any details you add (for example, your travel preferences and billing details).
• Technical and usage data — browser type, device, pages visited, and IP address, collected automatically by our hosting provider.

3. How we use your information

• To respond to your enquiry and contact you about the service.
• To provide and operate the service, including arranging your ground transport.
• To improve our service and understand where interest comes from.
• With your consent, to send you updates about Aurum.

4. Legal basis for processing

We process your personal information on the following lawful bases: your consent (where you submit your details); performance of a contract (once you engage our services); and our legitimate interests (understanding enquiries and improving the service), where those interests are not overridden by your rights.

5. How we share information

• Service providers: we use Google's Firebase (Google Cloud) to store and process data on our behalf. Google acts as a data processor and does not use your data for its own purposes.
• We do not sell your personal information to third parties.
• We may disclose information where required to do so by law or to protect the safety of a passenger in our care.

6. International transfers

Your information is stored on Google Cloud infrastructure, which may be located outside the United States. We transfer data only where necessary to provide the service, and we rely on appropriate safeguards to protect it.

7. Data retention

We keep personal information only for as long as is necessary for the purposes described in this policy, after which we delete or anonymise it.

8. Security

We use industry-standard safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you are located, you may have the right to: access your personal information; request rectification of inaccurate data; request erasure; restrict processing; object to processing; and data portability. To exercise any of these rights, contact us using the details below.

10. Cookies and analytics

Our site may use essential cookies and analytics to understand how it is used. You can control cookies through your browser settings.

11. Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the "Last updated" date above.

12. Contact

Questions about this policy: privacy@aurumprestigenashville.com.